← NAMC App
Effective Date: April 28, 2026

Privacy Policy

How AXSmodern Inc. collects, uses, stores, and protects your information on the NAMC App platform.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when registering, using the Platform, or communicating with us:

  • Account information: Name, email address, phone number, job title, and company name.
  • Company profile data: Business address, trade/specialty, NAICS codes, certifications, bonding capacity, surety company, and company description.
  • Membership data: Membership tier, renewal dates, payment history, and subscription status.
  • Content: Documents, project information, RFP responses, event registrations, messages, and announcements.
  • Payment information: Billing address, card type, and last four digits. Full card numbers are processed exclusively by our PCI-compliant payment processor and never stored on our servers.
  • Communications: Messages sent through the Platform, support requests, and feedback.

1.2 Information Collected Automatically

When you access the Platform, we automatically collect:

  • Usage data: Pages visited, features used, actions taken, timestamps, and session duration.
  • Device information: Browser type, operating system, device type, screen resolution, and IP address.
  • Cookies: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage. See Section 7.
  • Email engagement: Open rates and click-through data for automated emails (renewal reminders, event notifications).

1.3 Third-Party Information

We may receive information from payment processors (transaction confirmations) and identity verification services.

2. How We Use Your Information

We use collected information to:

  • Provide the Platform: Create accounts, process registrations, display profiles, deliver features.
  • Process Payments: Charge subscriptions and dues, process refunds, manage auto-pay, send receipts.
  • Communications: Send automated emails, in-app notifications, and support responses.
  • Analytics & Reporting: Generate dashboards, membership metrics, and national roll-up reports.
  • Security: Detect and prevent fraud, unauthorized access, and malicious activity.
  • Product Improvement: Analyze usage patterns to improve features and develop new functionality.
  • Legal Compliance: Comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell your personal information. We share it only as follows:

3.1 Within the Platform

Chapter Admins can view member profiles within their chapter. Member directory visibility is configurable. Aggregated chapter-level data (no PII) is shared with NAMC National for organizational reporting.

3.2 Service Providers

We share data with payment processors, email delivery services, cloud hosting providers, and analytics tools. These providers are contractually bound to protect your information.

3.3 Legal Requirements

We may disclose information when required by law, court order, or to protect the safety of the Company, users, or the public.

3.4 Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred. We will notify you of any such change.

4. Data Retention

  • Active accounts: Data retained while the account is active.
  • Closed accounts: Data retained for 30 days after closure for reactivation or export, then may be permanently deleted.
  • Payment records: Retained for 7 years for tax and regulatory compliance.
  • Anonymized data: Aggregated data that cannot identify individuals may be retained indefinitely.

5. Data Security

We implement commercially reasonable measures to protect your information:

  • Encryption of data in transit (TLS/SSL) and at rest (AES-256).
  • PCI DSS-compliant payment processing.
  • Role-based access controls.
  • Regular security assessments and vulnerability testing.
  • Secure password storage using industry-standard hashing.
  • Automated session management and account lockout.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of personal information we hold about you.
  • Correction: Request correction of inaccurate information, or update it directly in the Platform.
  • Deletion: Request deletion, subject to legal and contractual obligations.
  • Data Portability: Request your data in a machine-readable format.
  • Opt-out: Unsubscribe from marketing emails. Transactional emails cannot be opted out of while your account is active.
  • Withdraw Consent: Where processing is based on consent, withdraw at any time.

To exercise these rights, contact privacy@axsmodern.com. We respond within 30 days.

7. Cookies and Tracking

We use the following cookies:

  • Essential: Authentication, session management, security. Required for the Platform to function. Duration: session to 30 days.
  • Functional: Remember preferences like theme and display settings. Duration: up to 1 year.
  • Analytics: Understand usage patterns and performance. Duration: up to 2 years.

We do not use advertising or third-party tracking cookies.

8. Children’s Privacy

The Platform is for business use and is not intended for individuals under 18. We do not knowingly collect information from children.

9. Third-Party Links

The Platform may link to external services. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this policy. Material changes will be communicated at least 30 days in advance via email or the Platform.

11. Contact Us

For privacy questions or data requests, contact: AXSmodern Inc. · privacy@axsmodern.com. We respond within 30 days.